Top 3 WeChat CRM Systems You Need to Recognize
As the largest all-in-one communication platform in China, numerous companies, including the foreign one, are using WeChat to improve their customer relationships. Not only does it reduce distances between firms and consumers but also brings in more business opportunities. However, as WeChat followers increase rapidly, it is diffucult to utilize the data. Therefore, companies are now using WeChat CRM systems to manage the accounts and get to know more about consumers.
Before introducing the top 3 WeChat CRM systems, here are some fast facts of the platform.
Get to Know about WeChat First
WeChat is a China instant communication platform, integrating an array of functions such as chatting, paying tool and food-ordering. Chinese customers rely heavily on it. In 2018, over 1 billion monthly active users spend an average of 66 minutes on WeChat. Its yearly growth rate remains at 15.8%, showing a stable but powerful expansion.
Imagine how getting access to this number of users can help your businesses to boost sales. No wonder countless foreign companies start with WeChat marketing when entering China. With the help of professional China marketing agencies, you can set up various strategies. For example, create WeChat official accounts, open WeChat shops, and hold other campaigns for your companies.
However, as you grow bigger on WeChat, it becomes troublesome to manage the customers. The platform only keeps the data for 5 days, which means it is difficult to keep track of your account and followers in a long-term perspective. Furthermore, analysis of the customer and data is not provided as well.
Therefore, a third-party WeChat CRM system becomes a solution. It is important for businesses to utilize CRM systems on WeChat to improve accordingly.
1. Wbg.do1 – Qi Wei Yuen
Developed by Do1, Wbg.do1.com.cn is one of the leading WeChat CRM systems in China. It is called “Qi Wei Yuen” in Chinese, which means that enterprises can use its service as an “iCloud” in WeChat.
WeChat officially recommended wbg.do1 as a fitting sales managing system for enterprises. If businesses have already set up their own WeChat enterprise accounts, it is simple to install its CRM system. As a one-stop platform, wbg.do1 can facilitate you to:
1. Manage the customers and receive updates with instant synchronization
2. Review clients profile
3. Collect on-the-spot salesman reports
4. Keep track of the contract details
5. Gather and store data analysis, explore potential business opportunities and forecasts
Founded in 2004, the fast-growing company has assembled over 100,000 firms and 8,000,000 users with wbg.do1. For instance, their famous clients include FESCO, AIA, China Mobile and China Telecommunications.
The platform provides high convenience and reduces complexity because its WeChat CRM system does not require an additional APP installation. If you need a better sales management in China, especially when your business relies heavily on WeChat, you can certainly consider wbg.do1.
2. HOST – Wei Xin Host
HOST is also a valuable and trust-worthy choice in the market. The technology-driven company constantly addresses technical issues under new social environment. For example, how to create social traffic, realize automated marketing, and manage social data by connecting technology and marketing.
In 2017, HOST’s Wei Xin Host ranked among the WeChat Top 10 third-party platform for over 100 thousand official accounts. It is an integrated WeChat data management platform that helps hundreds of thousands of official accounts.
Additionally, HOST is experienced in social CRM. They explored and developed 3 phases (CPA) for their WeChat CRM system: collection, processing, and apply. Here is a summary of the main functions:
1. Collect comprehensive data from 5 major channels, for example, social relations mining & behavior checking
2. Data processing engine, form customers portraits and quantify the actual value of followers
3. Facilitate businesses to boost transactions with content tracking, E-commerce connection, and socialized sales
Wei Xin Host is flexible. Even if you are using another CRM system, you can still apply HOST by authorizing the WeChat official account to the platform. It will not have any effect on your enterprise accounts and the data will send to both existing CRM system and HOST, providing more possibilities.
Moreover, Wei Xin Host is a combination of various features businesses can buy regarding their own demand. Firms can choose to purchase only one of the features or a whole package, which make the cost diverse according to different budgets. It enables a higher degree of freedom for enterprises to select the most suitable features in the WeChat CRM system too.
3. Parllay – Feng Huo Tai
Parllay China is a marketing technology company and a certified official WeChat developer. The name of their WeChat CRM system, Feng Huo Tai, stresses the message of helping the clients to spot the important data patterns and trends.
Feng Huo Tai provides the following services:
1. Manage the customers with detailed customer personas, automatic labeling, and behavior tracking
2. Customers analysis, which the data will include social patterns, clicking history, conversion rate, etc.
3. Interact with followers better by creating automatic but personalized replies and menus
4. Accurate group messaging to double or even triple the reading rate of official accounts contents
5. Provides multiple enterprises API, connecting other mainstream CRM systems such as Salesforce and Dynamic
Parllay is a platform that emphasizes big data. Their WeChat CRM system delivered solid results, attracting over 3,000 enterprises. As a result, their notable clients include Microsoft, Michelin, and Organix.
Conclusion on WeChat CRM system
Except for the above platforms, there are a lot of other alternatives available in the market. As WeChat is growing more and more important to businesses in China, companies need to maintain and improve the relationship with customers continuously with the help of CRM systems. It is particularly important for foreign companies who are in the initial stage of entering the market.
Nevertheless, WeChat is only one of the channels. You need to be aware of other prominent portals such as Weibo, Baidu, and Zhihu. As the social media landscape in China is complex and different from the West, without a professional China marketing agency, you may find it extremely difficult to increase your sales in the country. (Read more)
Dragon Social gathers a team of experts to assist you as we are experienced in helping foreign companies to enter China and boost their businesses. If you have any questions, feel free to contact us!