About Us

Dragon Social is a Chinese Social Media Marketing agency in China, offering Weibo and WeChat marketing services. With a diverse international team, we help global businesses expand to China.

Terms of Service



  1. Your use of any services or products (also referred to as “offering”) offered by Dragon Social Limited. is subject to the terms and conditions mentioned in this document, without prejudice to any additional terms which may be part of the agreement specific to the service that you wish to avail. Your agreement with Dragon Social Limited will always include, at a minimum, the terms and conditions set out in this document.
  2. The terms “Dragon Social”, “we”, “us”, “our” or any grammatical variation of the preceding terms shall refer to Dragon Social Limited, whereas the terms “you”, “your” or any grammatical variation shall refer to our clients or the user of any of our interfaces including but not restricted to our websites or e-mails.
  3. Acceptance of Terms of Services
    1. You are expected to be aware of our terms of services prior to making use of our services. Your use of our websites or any other means of communication to interact with us shall be construed as your acceptance of our Terms of Service even if no transaction has taken place.
    2. In order to make use of our services you must agree to the terms laid down in this document. You may not make use of our services if you do not agree to our terms of service.
  4. Provision of the Offering by Dragon Social
    1. Dragon Social intends to provide you with the finest services and products and we would try to innovate our services with time. You acknowledge that the nature or the form of the services offered by us may change with time.
    2. You acknowledge and agree that Dragon Social may stop (permanently or temporarily) providing the offering (or any features within the offering) with or without notice, generally at Dragon Social’s sole discretion.
    3. You acknowledge and agree that while Dragon Social may not currently limit your use of the offering in any way, it may do so if your use hinders with the ability of Dragon Social to carry on its operations or the ability of other customers to use the offering.
    4. The supply of the offering will be subject to your making payments at the regular intervals in the manner as stated in the contract for the service. In the event of the service being permanently or temporarily stopped by us, Dragon Social’s liability shall extend only to forfeiting the outstanding amount due for the current billing cycle. Dragon Social shall not be called on to repay any amount received by us during any previous billing cycle.
    5. Dragon Social shall not be responsible for any loss or damage caused by modification of the features, limitation of use of our offering or the discontinuation altogether thereof.
    6. Dragon Social reserves the right to use the client’s name and works in marketing assets.
  5. Use of Dragon Social’s Offering
    1. In order to access certain offering or for your continued use of the offering, you may be required to provide information about yourself. You agree that any information you give to Dragon Social will always be accurate, correct and up to date. Dragon Social shall not be liable for any loss or damage caused due to faulty information provided to us by you.
    2. We may share client’s personal information with our employees or any third parties as and when considered necessary by us (e.g. certain information of our clients could be shared with third parties for the process of payment for our services). For more information regarding the manner in which client’s personal information handled by Dragon Social kindly refer to our Privacy Policy.
    3. Unless you have been specifically permitted to do so in a separate agreement with Dragon Social, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the offering for any purpose.
    4. You agree that you are solely responsible for any breach of obligations on your part of the Terms mentioned in this document or in any contract between you and Dragon Social and for the consequences (including any loss or damage which Dragon Social may suffer) of any such breach.
    5. We try to ensure that any confidential information provided by you is protected. You agree and acknowledge that in the very unlikely event of your credentials becoming known to a third party on account of an intrusion into Dragon Social’s database, Dragon Social shall not be made liable for the resulting damages.
    6. The third party web sites may use technology to send (or “serve”) the content of our web site and to process payments for the purchase of services on our web site etc. Third parties may host the servers that deliver our hosted services to our customers. Hyperlinks to the websites of third parties might be placed on our websites. The use of the services offered by such third parties shall not be subject to this document or our Privacy Policy. Dragon Social provides a platform to help our users in making use of services provided by other parties. Dragon Social shall not be responsible for the services provided by any third party.
  6. Security of your account
    1. Dragon Social shall provide its services primarily through its websites. You might need to make use of a web-based account to make use of our services. You agree and understand that you are responsible to Dragon Social and to third parties for maintaining the confidentiality of passwords associated with any account you use to access the offering. You will be solely responsible for all activities that occur under your account.
    2. Dragon Social will take due care to ensure the confidentiality of your credentials. You agree and acknowledge that in the very unlikely event of your credentials becoming known to a third party on account of an intrusion into Dragon Social database, Dragon Social shall not be made liable for the resulting damages.
    3. If you become aware of any unauthorized use of your password or of your account, you agree to notify the concerned personnel at Dragon Social immediately.
  7. Content in the offering
    1. You should be aware that content presented to you as part of the offering, including but not limited to advertisements and promotional material of Dragon Social or other companies, is protected by intellectual property rights which are owned by Dragon Social, or the sponsors or advertisers who provide that content to Dragon Social (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute, copy or create derivative work based on this content (either in whole or in part) unless you have been specifically permitted to do so by Dragon Social or by the owners of that content, in a separate agreement.
    2. Any content being disseminated using Dragon Social’s sales network or the product, service or platform may be pre-screened, reviewed, flagged, filtered, modified or simply refused or removed. Any spam or pornographic material and / or any illegal content will be immediately deleted and we reserve the right to take appropriate legal action.
    3. You agree that you are solely responsible for (and that Dragon Social has no responsibility to you or to any third party for) any content that you create, transmit or display while using our offering or for the consequences of your actions (including any loss or damage which Dragon Social may suffer) by doing so.
  8. Intellectual Property Rights
    1. You acknowledge and agree that Dragon Social owns all legal right, title and interest in and to the offering, including any intellectual property rights which subsist in the offering (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the offering may contain information which is designated confidential by Dragon Social and that you shall not disclose such information without Dragon Social’s prior written consent. Unauthorised use of our trademark, logos etc shall be punishable under appropriate Hong Kong laws.
    2. You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.
    3. Unless Dragon Social has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the service or otherwise transfer any part of your rights to use the service.
    4. The payment mode for the offering may be either fixed, invoice based or recurring. The payment cycle will be in the manner decided at the discretion of Dragon Social.
  9. Termination of your relationship with Dragon Social
    1. The Terms will continue to apply until terminated by either you or Dragon Social as set out below.
    2. Dragon Social may at any time, terminate its legal agreement with you if:
      1. you have breached any provision of the terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the terms); or
      2. Dragon Social is required to do so by law (for example, where the provision of the offering to you is, or becomes, unlawful).
    3. When these terms come to an end, all of the legal rights, obligations and liabilities that you and Dragon Social are subject to in relation to the obligation to maintain confidentiality or such other legal rights, obligations and liabilities which are expressed to continue indefinitely, shall be unaffected by this cessation.
    4. If you terminate the service, we will not be able to transfer the ownership of the social media accounts to you or any third parties. All account followers and data will be lost.
  10. Refund Policy
    1. Dragon Social does not offer a refund policy, services purchased cannot be refunded.
    2. Charges for the month may be refunded if Dragon Social is unable to provide the services offered and described on this website.

Exclusion Of Warranties

  1. You Expressly Understand And Agree That Your Use Of The Offering Is At Your Sole Risk And That The Offering Are Provided On An “As Is‟ And “As Available‟ Basis.
  2. In Particular, Dragon Social Does Not Represent Or Warrant To You That: (A) Your Use Of The Offering Will Meet Your Requirements, (B) Your Use Of The Offering Will Be Uninterrupted, Timely, Secure Or Free From Error (C) Any Information Obtained By You As A Result Of Your Use Of The Offering Will Be Accurate Or Reliable, And
  3. Any Material Downloaded Or Otherwise Obtained Through The Use Of The Offering Is Done At Your Own Discretion And Risk And Dragon Social Will Not Be Responsible For Any Damage To Your Computer System Or Other Device Or Loss Of Data That Results From The Download Of Any Such Material.
  4. No Advice Or Information, Whether Oral Or Written, Obtained By You From Dragon Social Or Through Or From The Offering Shall Create Any Warranty Not Expressly Stated In The Terms.
  5. Dragon Social Further Expressly Disclaims All Warranties And Conditions Of Any Kind, Whether Express Or Implied, Including, But Not Limited To The Implied Warranties And Conditions Of Trade, Fitness For A Particular Purpose And Non-Infringement.

Limitation of Liabilities

  1. Subject To Overall Provision In Clause 11 Above, You Expressly Understand And Agree That Dragon Social Shall Not Be Liable To You For:
    (A) Any Direct, Indirect, Incidental, Special, Or Consequential Which May Be Incurred By You, However Caused And Under Any Theory Of Liability. This Shall Include, But Not Be Limited To, Any Loss Of Profit (Whether Incurred Directly Or Indirectly), Any Loss Of Goodwill Or Business Reputation, Any Loss Of Data Suffered, Cost Of Procurement Of Substitute Goods Or Offering, Or Other Intangible Loss;(B) Any Loss Or Damage Which May Be Incurred By You, Including But Not Limited To Loss Or Damage As A Result Of:
      1. Any Changes Which Dragon Social May Make To The Offering, Or For Any Permanent Or Temporary Cessation In The Provision Of The Offering (Or Any Features Within The Offering);
      2. The Deletion Of, Corruption Of, Or Failure To Store, Any Content And Other Communications Data Maintained Or Transmitted By Or Through Your Use Of The Offering;
      3. Your Failure To Provide Dragon Social With Accurate Account Information;
      4. Your Failure To Keep Your Password Or Account Details Secure And Confidential

Changes to the Terms

  1. Dragon Social may make changes to the terms from time to time. Dragon Social shall try to inform you of such changes as early as possible. Your continued use of the offering will indicate your acceptance of the modified terms.
  2. You understand and agree that if you use the offering after the date on which the terms have changed, or after the date by which you have to respond as per these terms has passed, Dragon Social will treat your use as acceptance of the amended terms.

General legal terms

  1. The terms constitute the legal agreement between you and Dragon Social and govern your use of the offering, but without prejudice to any additional terms which may be part of an agreement specific to the service you wish to avail of (but excluding any offering which Dragon Social may provide to you under a separate written agreement), and completely replace any prior agreements between you and Dragon Social in relation to the offering.
  2. You agree that if Dragon Social does not exercise or enforce any legal right or remedy which is contained in the terms (or which Dragon Social has the benefit of under any applicable law), this will not be taken to be a formal waiver of Dragon Social’s rights and that those rights or remedies will still be available to Dragon Social.

Dispute Resolution

  1. You and Dragon Social agree that any dispute regarding agreement(s) between you and us shall be referred to arbitration. The arbitrator shall be appointed by Dragon Social and the seat of arbitration shall be Hong Kong.
  2. Any other dispute or disagreement of a legal nature will also be decided in accordance with the laws of Hong Kong, and the Courts of Hong Kong shall have exclusive jurisdiction in all such cases.

This document was last updated on 2017-06-28